Refund policy

Because our products are customised specifically for you, we do not accept returns or exchanges for change of mind.

However, your satisfaction matters to us.

We will gladly assist if:

- Your item arrives damaged

- There is a manufacturing defect

- The product received does not match your approved customisation details

If you experience any of the above, please visit our Contact Us page and submit your enquiry. Our team will respond as soon as possible. To ensure we can assist you, please contact us within 7 days of delivery. Once we receive your enquiry, we will request clear photos of the issue if required

We will assess the situation and offer a suitable resolution, which may include a replacement or refund where appropriate.

We’re confident you’ll love your personalised piece but if something isn’t right, we’re here to help.